Frequently Asked Questions (FAQ)

What are the shipping costs?

Shipping costs are €6.95 for the whole of the Netherlands.

How can I return my order?

You can send an email to info@no106fashion.nl

General

Why don't you see Nº106 Fashion on your social media feed anymore? We strive for a respectful, positive, and safe online environment. In the event of inappropriate behavior (swearing, unsolicited advertising, etc.), we reserve the right to deny (block) access to our social media channels. We do this to maintain a pleasant atmosphere for everyone.

How does Nº106 Fashion handle my personal data? Your privacy is extremely important to us. We only collect data necessary to provide our services and improve your shopping experience. Your data will never be sold or shared with third parties for commercial purposes. For more information, please refer to our full privacy policy.

Order & Payment

How do I place an order at Nº106 Fashion? Placing an order is easy. Choose the items you want, select the correct size, and add them to your shopping cart. Then follow the steps in the checkout process to place and pay for your order.

What payment methods do you accept? We accept the following payment methods:

iDEAL (for Dutch customers)

Credit card (Visa, MasterCard, American Express)

PayPal

Klarna, Bancontact

Can I cancel or change my order? If you need to cancel or change your order, please contact our customer service as soon as possible. As long as the order hasn't been processed for shipment, we can explore your options.

Will I receive an order confirmation? Yes, after placing your order, you'll immediately receive an order confirmation email to the address you provided. Also check your spam folder if you don't see it right away.

Shipping & Delivery

What is the delivery time for my order? Orders placed and paid for on weekdays before 4:00 PM are usually shipped the same day. The expected delivery time within the Netherlands is then 1-2 business days. Delivery times for international shipments vary.

What are the shipping costs?

Within the Netherlands: [Shipping costs amount, e.g. €6.95]

Free shipping: For orders above [amount, e.g. €75,-] within the Netherlands.

International Shipping: Costs will be calculated at checkout, depending on the destination country.

How can I track my order? Once your order has been shipped, you'll receive an email with a Track & Trace code. This allows you to track the status of your package via the website of our shipping partner (e.g., DHL).

What should I do if my package is delayed or lost? Contact our customer service immediately. We will then initiate an investigation with the shipping partner and do our utmost to resolve the problem as quickly as possible.

Exchanges & Returns

What is your return policy? You have the right to cancel and return your order up to 14 days after receipt without giving a reason. The product must be unused, undamaged, and, if possible, in its original packaging.

How do I return a product?

Register your return via [link to return form or customer service email address].

Pack the item carefully, preferably in the original packaging.

Please include the completed return form (if applicable) in the package.

Please return the package to the address you receive from our customer service.

Return shipping will be at your expense / our expense / free above X amount].

When will I receive my refund for a return? Once we've received and inspected the returned item in good condition, we'll refund the purchase price (including any standard shipping costs for the outward journey) to the account you used for payment within [number] business days.

Warranty & Complaints

Is my product covered by the warranty? We do our utmost to deliver products in top condition. If there is a defect, please report it within 14 days of discovering it. If it is covered by the warranty, we will repair or replace it free of charge.

Which parts are not covered by the warranty? The warranty does not apply to wear or damage to parts such as buttons, beads, stones, shoulder pads, or pilling of certain fabrics.

I have a complaint about an incorrect or broken item. What should I do? Please contact our customer service and send us an email immediately, preferably with a clear description and photos of the problem. This will help us help you more quickly.

I have a complaint about the delivery, where can I go? The delivery is handled by a third party (e.g., DHL). Should anything unexpectedly go wrong during shipping, we will do our utmost to resolve the issue for you as quickly as possible. Please contact our customer service for this.

Contact

How can I contact customer service? You can contact us via:

Email: info@no106fashion.nl

available on working days from 10:00 AM to 5:30 PM)

Address: No106Fashion
Sint Sebastianusstraat 23
6071VM Swalmen

We aim to answer your message as quickly as possible, but no later than within 2 working days.